13:00 check-in to apartment and 11:00 check out from apartment. If you arrive at office before 13:00 all formalities can be settled right away. In some cases it is possible to store your bags there until 13:00, or until a further moment when you wish to check-in to the apartment, but it can only be arranged on your arrival.
On rare occasions an earlier check-in to apartment may be arranged. This can ONLY be confirmed upon your arrival.
Regarding the check-out, if you have a later departure time of your plane, train etc. sometimes it is possible to leave your luggage in the office between 11:00 and 20:00. However, please, be aware that this can be arranged only on your departure day. The apartment unfortunately must be vacated at 11:00, due to following arrivals.
"Is the Price per Apartment or per person?"
In general it is per apartment, although if it is over a certain amount of people we will charge additional fee per person.
"Do all apartments have double beds?"
Most apartments have double beds or a set of singles that can be pushed together to create a double bed.
"Is breakfast included?"
No, but there is no need as all apartments have a kitchen, and every apartment will have several restaurants in the area.
"Is there a lift?"
Most of our places do have a lift although some of the places in older buildings may not. Please ask us first if this is an important issue for you.
"Are the apartments safe?"
Safety is one of the qualities we stress most when choosing the best apartments. Besides, the areas we choose are the most protected parts of the city.
"Can I bring a pet?"
No, sorry no pets allowed
"How many people can share 1 apartment?"
Studio apartment: 2-4 people, 1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-8.
"How do I pay?"
Payment in Euros is payable upon arrival at the office. Cash is the preferred method of payment. Due to charges made by credit (and debit) card companies there is a 2.8% charge for most credit card payments (Amex 4.2%). Please, bring a photocopy of a picture ID of any person paying by credit card.
"How can I make my reservation with minimum delay?"
The best and the easiest way is to book a chosen apartment online by providing credit card details in the special safe form. You can also send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. Even quicker way is, however, telephone booking. NOT CONFIRMED RESERVATIONS MAY NOT BE CONSIDERED.
"How do I secure my booking?"
All bookings must be secured with a valid credit card prior to confirmation. As a rule, we can make preliminary bookings for you immediately upon your request, depending on your choice and current availability. However, before sending a confirmation letter, we will ask you for your credit card number and expiry date.
"How long has your company existed?"
In early summer 2000 the company was founded in Warsaw. We were the first company in the region maintaining serviced apartments. At present, we offer a widening range of services all throughout Europe and are experienced to make your stay safe and pleasurable.
"Do I get fresh towels and bed linen?"
Yes, and much more.
"Are there any additional fees?"
Yes, we are charging a 25 euro final cleaning fee. If you require an additional bed or a baby cot there is a 25 euro transport charge (for one way, so if you want it to be prepared in the apartment and taken back after your departure, the fee will be 50 Euro). However, if you can take baby cot to the apartment and back by yourself, it will be free of charge. Also arrivals past 21:00 are subjected to a late check-in fee of 25 euros (after midnight the fee will be 35 Euro).
If you happen to loose the key to the apartment there will be a 100 Euro fee.
CANCELLATION POLICY
We cannot be responsible for bad weather, illness, changes in travel plans or travel delays. In the case that confirmed booking had been made and our clients fail to inform us about their decision to cancel their stay in our apartments prior to seven days before their arrival, we unfortunately have to demand partial compensation. The details below are maximum penalties; if possible we prefer to ask for mild compensation, the only case we are strict is "no show". The cancellation fee will be debited automatically from your credit card.
WE RECOMMEND YOU TAKE OUT CANCELLATION INSURANCE!!!!
Bookings for 1 or 2 apartments for less than 3 weeks
Cancellation more than 30 days prior to arrival: 20 euro (admin fee)
Cancellation 29 to 15 days before arrival: 20% of the whole stay
Cancellation 14 to 8 days before arrival: 30% of the whole stay
Cancellation 7 to 4 days before arrival: 50% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge
Bookings for more than 2 apartments or for more than 3 weeks
Cancellation more than 30 days prior to arrival: 30% of the whole stay
Cancellation 29 to 15 days before arrival: 40% of the whole stay
Cancellation 14 to 4 days before arrival: 60% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge
In rare cases apartments can become no longer available after a booking has been made. This might happen for varying reasons from water damage to unscheduled building works. In this case we will attempt to reaccommodate our guests in suitable accommodation of our own at a price equivalent to the original agreed. In the case our own accommodation is not available we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In the case re-accommodation is impossible we issue a full refund.
"What does the check-in look like?"
Our office in Berlin is practically at the border of the Old Town and within walking distance from all our apartments. We can meet people who know the Old City in the apartment, but in most cases we prefer to meet you in the office. If you come by taxi, let the taxi wait, somebody from our staff will join you and accompany to the apartment. There (or in the office) you fill in our guest form, facilitate the payment and receive your keys. Our reception and staff are ready to serve and help you during your entire stay. In the end you leave the keys in the apartment.
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+08 71 722 11 87