Like most of accommodation businesses nowadays, we need our bookings to be secured beforehand and for mutually binding reservation require your guarantee. As a rule, we can make preliminary bookings for you immediately upon your request, depending just on your choice and current availability. However, before sending confirmation letter, we will ask you for your credit card number and expiry date. Convenient and safe: We have a 100% secure encrypted connection for you to enter your credit card details. If you have not received a confirmation mail within a few business hours, please contact us. These details can also be safely sent to us by fax or simply phoned to our booking department in our working hours.

It is possible to search apartment by number of people, price, living space, apartment type, number of beds or amenities such as air conditioning or lift. However, if you need some particular facilities because of disability or special requirements of one of your party, please contact our reservation centre to check which apartment suits your needs best.

The best and the easiest way is to book a chosen apartment online by providing credit card details in the special safe form. You can also send a request for your preferred apartment and write into the comments field that if available you are reserving the apartment provisionally. If we reply that the apartment IS available, secure your booking instantly. Then we send a formal confirmation letter. Even quicker way is, however, telephone booking. NOT CONFIRMED RESERVATIONS MAY NOT BE CONSIDERED.

Payment in British Pounds or Euros is payable upon arrival at the office. Cash is the preferred method of payment. Due to charges made by credit (and debit) card companies there is a 2.75% charge for most credit card payments (Amex 3.75%). Please, bring a photocopy of a picture ID of any person paying by credit card.

a.Other additional fees will apply only if you have a SPECIAL REQUEST, such as an additional bed or a baby cot (20 GBP transport charge). Extra services include also mobile phone rental, airport pick up, late arrival fee. All of these are arranged only on request and are subject to approval.

b.Groups of 6 or more will be charged a security deposit of 50 GBP/person.

c.If you cancel a confirmed booking charges will apply according to our cancellation policy included in all Confirmations, also at the bottom of this page.

d.Change in your confirmed reservation such as reduction of number of guests or of number of nights, will be subject to a 20 GBP administration fee.

CANCELLATION POLICY

We cannot be responsible for bad weather, illness, changes in travel plans or travel delays. In the case that confirmed booking had been made and our clients fail to inform us about their decision to cancel their stay in our apartments prior to seven days before their arrival, we unfortunately have to demand partial compensation. The details below are maximum penalties; if possible we prefer to ask for mild compensation, the only case we are strict is "no show". The cancellation fee will be debited  automatically from your credit card.

WE RECOMMEND YOU TAKE OUT CANCELLATION INSURANCE!!!!

Bookings for 1 or 2 apartments for less than 3 weeks
Cancellation more than 30 days prior to arrival: 20 euro (admin fee)
Cancellation 29 to 15 days before arrival: 20% of the whole stay
Cancellation 14 to 8 days before arrival: 30% of the whole stay
Cancellation 7 to 4 days before arrival: 50% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge

Bookings for more than 2 apartments or for more than 3 weeks
Cancellation more than 30 days prior to arrival: 30% of the whole stay
Cancellation 29 to 15 days before arrival: 40% of the whole stay
Cancellation 14 to 4 days before arrival: 60% of the whole stay
No show or cancellation 3 days before arrival: whole stay charge

In rare cases apartments can become no longer available after a booking has been made. This might happen for varying reasons from water damage to unscheduled  building works. In this case we will attempt to reaccommodate our guests in suitable  accommodation of our own at a price equivalent to the original agreed. In the case our own accommodation is not available we will not be held responsible for any extra costs the client bears over and above the original price agreed in securing alternative accommodation. In the case re-accommodation is impossible we issue a full refund.

In general it is per apartment, although if it is over a certain amount of people we will charge additional fee per person.

No, but there is no need as all apartments have a kitchen, and every apartment will have several restaurants in the area.

Yes

The cleaning fees are included in the total price.

Yes, it does include all expenses and taxes.

14:00 check-in to apartment and 11:00 check out from apartment. If you arrive at office before 13:00 all formalities can be settled right away. In some cases it is possible to store your bags there until 13:00, or until a further moment when you wish to check-in to the apartment, but it can only be arranged on your arrival. On rare occasions an earlier check-in to apartment may be arranged. This can ONLY be confirmed upon your arrival. Regarding the check-out, if you have a later departure time of your plane, train etc. it is possible to leave your luggage in the office between 11:00 and 18:00 Mon-Fri only. However, please, be aware that this can be arranged only on your departure day. The apartment unfortunately must be vacated at 11:00, due to following arrivals.

Your voucher will specify exact instructions to follow. For certain apartments you will be asked to just make your way to our office, open 9:00-18:00 Mon-Fr upon previous arrangement during weekends and statutory bank holidays. Outside office hours Guests are asked to phone 1 hour before reaching office so that one of our representatives can make his way to meet you. There, you are asked to fill in our Guest form, facilitate the payment. We provide you with your keys and a map. On the guest form you are asked to fill in your cc details. By doing this you agree to assume financial responsibility: for damage which occurs to the apartment or its furnishings during your stay, for not returning keys, for additional cleaning if necessary (in exceptional cases where the cleaning required is abnormal; a charge of 15 GBP for each hour over 2 hours), for calling staff out to carry out unnecessary duties (15 GBP per hour including traveling).

All check ins after 21:00 are subject to 20GBP late arrival fee.

Yes, we can arrange a pickup service. Please check our extra services for more details http://www.apartmentsapart.com/Europe/UK/Edinburgh/Services

Most apartments have double beds or a set of singles that can be pushed together to create a double bed.

Our apartments are strictly non-smoking and additional cleaning charge will be incurred for guests smoke in the apartments. Some of our apartments have balconies where it is possible to smoke.

Most of the apartments are on the first, second and third floor. In most of the buildings there are no lifts, as they are all located in the heart of the medieval old town.

There’s no cable internet or Wifi in the apartments, customers are welcome to get a prepayed Wifi for an extra fee of 10GBP per 1G of download allowance.

1 bedroom apartment: 2-4 people, 2 bedroom apartment: 4-6 people, Large apartments: 6-8.

Safety is one of the qualities we stress most when choosing the best apartments. Besides, the areas we choose are the most protected parts of the city.

No, sorry no pets allowed